Please note that we will never force a dog to have the treatment if it is excessively unsettled by the procedure. As with general grooming, we are only able to do what the dog allows us to do. Some dogs take a few sessions to learn to accept the brush, while many are happy from day one. Not every dog is suitable for teeth cleaning, some will just not tolerate it. If your dog refuses to work with us, of course you will not be charged for the full procedure. You will be charged for the brush head used on your dog and a portion of the service fee, depending on the time spent trying to work with your dog.